Visits Overview
What is a Visit?
A visit is a formal record of a guest or delivery person entering your home. It includes an entry and exit timestamp, visitor information, and a QR code for security verification.
Why visits matter:
- Security knows who's in your home
- You have a record of all entries and exits
- Guests can be quickly checked in without delays at the gate
- Emergency responders can access visitor information if needed
Visit Types
Depending on the nature of the visit, you can create different types:
🔒 One-Time Visit (Occasional)
A single guest visit that expires after the visitor leaves.
- Duration: Expires after check-out or same day
- Use for: Friends, family for a few hours, unexpected guests
- Required info: Guest name
🔒 Delivery
A delivery company or service provider visiting your home.
- Duration: Typically same day
- Use for: Package delivery, repair services, food delivery
- Required info: Guest/company name, company name
🔒 Frequent
A recurring guest who visits regularly.
- Duration: You set the frequency (1 week, 2 weeks, 1 month)
- Use for: Nanny, cleaner, tutor, regular contractor
- Required info: Guest name, visit frequency
- Benefit: No need to create a new visit each time
🔒 Party (Coming Soon)
A group event with multiple guests.
- Duration: Set event duration
- Use for: Birthday parties, family gatherings, celebrations
- Required info: Party name, list of guests
🔒 Resident (Your QR Code)
Your personal code to enter the community quickly.
- Duration: Always available
- Use for: You and family members, daily use
- Benefit: Skip the line at the gate
Visit Statuses
Every visit has a status that shows its current state:
| Status | Meaning | What It Means |
|---|---|---|
| Pending | Not yet entered | Guest's QR code is ready; waiting for security to scan it at the gate |
| In | Currently inside | Guest has been checked in; they are inside your home |
| Out / Completed | Exited | Guest has left the community; visit recorded |
| Cancelled | Manually stopped | You cancelled the visit (guest is no longer coming or has left) |
| Expired | Time limit passed | Visit expiration date/time has passed; guest cannot enter |
Check-In Process
Security uses a 3-step check-in wizard when verifying a visitor:
- ID Verification - Photograph the guest's ID
- Vehicle Info - Photograph the license plate (if applicable)
- Review & Confirm - Review all details and confirm the check-in
After confirmation, the visit status changes to "In" and the security log is updated.
Your Visit History
All visits are recorded in your Visits tab. You can:
- View all past visits with check-in/out times
- See photos taken during check-in
- View visitor names and entry details
- Access the QR code again if needed
- Cancel a visit if the guest isn't coming
Quick Tips
✅ Do:
- Create visits 1-2 hours before guests arrive for time to spread
- Include guest's real name for security accuracy
- Keep frequent visits updated if guest details change
- Check your visit history regularly
❌ Don't:
- Create fake visits (security takes this seriously)
- Share your personal resident QR code with non-residents
- Cancel and recreate visits frequently (create Frequent type instead)
Next Steps
Ready to create a visit? Start with Create a Visit →