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Check-In a Visitor 🛡️

This guide is for Security Guards. Learn how to scan QR codes and complete the 3-step check-in process.

Before You Start​

  • Your phone camera is working properly
  • You have permission to use the Luqa app
  • The visitor has their QR code ready (on phone or paper)
  • You understand the 3 required steps

Step 1: Open the Scanner​

From the Home Screen​

  1. Tap the Home tab (bottom navigation)
  2. You'll see a list of previous check-ins
  3. Look for the "Scan QR Code" button at the top

From the Explore Menu​

  1. Tap the Explore tab
  2. Tap "Scan QR Code"

Camera Permissions​

  • When first scanning, allow camera access to Luqa
  • If you see "Camera Not Available," enable it in Settings → Device

Step 2: Scan the QR Code​

  1. Point your camera at the visitor's QR code

    • On their phone screen, OR
    • On a printed paper
    • On a screenshot they're showing you

  2. Keep the code visible in the camera view

  3. The app will automatically detect and scan the code

  4. Wait for confirmation - You'll see the visit details appear

If the code won't scan:​

  • Make sure the code is fully visible (not cropped)
  • Ask visitor to increase brightness on their phone
  • Try moving closer or further away
  • Ensure the code is not rotated or flipped
  • Clean your camera lens if dirty

Step 3: Three-Step Check-In Wizard​

Once the QR code is scanned, you'll enter the 3-step check-in process:

Step 1: Visitor ID Photo​

  1. You'll see a camera screen for ID verification
  2. Ask the visitor to hold their ID (passport, driver's license, national ID)
  3. Tap the camera button to take a clear photo
  4. Make sure the ID is fully visible and readable
  5. Tap "Confirm" or "Retake" if needed
  6. Tap "Next"
tip

Good photo: The ID is centered, clearly visible, not blurry, lighting is adequate.

Step 2: Vehicle License Plate Photo​

  1. Ask the visitor about their vehicle (if applicable)

    • If no vehicle: Tap "Skip" to proceed
    • If has vehicle: Continue

  2. Ask visitor to unlock/open their vehicle (if parked nearby)

  3. Take a photo of the license plate

    • Front or rear plate (rear is clearer)
    • Plate is centered and readable
    • No glare or shadows

  4. Tap "Confirm" or "Retake"

  5. Tap "Next"

info

For delivery/service: If you can't see the vehicle, tap "Skip" to proceed without the plate.

Step 3: Review & Confirm​

  1. Review all information:

    • Resident name
    • Visitor name
    • Visit type (One-Time, Delivery, Frequent, etc.)
    • ID photo (readable?)
    • License plate photo (visible?)

  2. If everything looks correct: Tap "Confirm Check-In"

  3. If something needs correction: Tap "Previous" to retake photos

Check-In Complete! ✅​

Once you confirm:

  1. Visit status changes to "In"
  2. Resident is notified (if notifications are enabled)
  3. Time-stamp is recorded in the security log
  4. Photos are saved for the resident's history
  5. You see a confirmation screen

The visitor is now officially checked in and can enter the community.

Checking Out a Visitor​

When the visitor leaves:

  1. Go to Home tab
  2. Find the visitor's visit (status: "In")
  3. Tap the visit
  4. Tap "Check Out"
  5. Time is recorded and status changes to "Completed"

What if It's a Resident?​

If the QR code is a Resident's personal code:

  1. The scan will show "Resident Entry"
  2. You'll still complete the 3-step check-in (ID + vehicle + confirm)
  3. Status updates to "In" for resident's entry log
  4. Process is the same, just a different type of visit

Troubleshooting​

"QR Code Not Found"​

  • Code might be blurry or damaged
  • Ask visitor to show QR again on clear phone screen
  • Try a fresh scan

"This code is already used"​

  • The visit might have already been checked in
  • Go to Home → Search for the visitor in the list
  • If correct, you can check them out instead of in

"Can't take a clear ID photo"​

  • Ask visitor to hold ID steadier
  • Improve lighting (avoid shadows)
  • Get closer for better focus
  • Try again with "Retake"

"Vehicle license plate not visible"​

  • It's okay to skip this step (tap "Skip")
  • You only need it if the vehicle is parked visible
  • Continue with check-in

"Need to reverse a check-in"​

  • Unfortunately, you cannot undo a check-in
  • Contact your supervisor if there's an error
  • You can check out if you accidentally checked in early

Best Practices​

✅ Do:

  • Be polite and professional to visitors
  • Take clear, well-lit photos
  • Verify ID matches the visit name
  • Check-out visitors when they leave
  • Keep the QR code scanner clean and functional

❌ Don't:

  • Accept damaged or illegible ID photos
  • Pressure visitors to rush through the process
  • Share visitor photos with others
  • Check in without photos/verification
  • Close the app in the middle of check-in

Security Tips​

  • Verify ID matches visit name - The visitor should be the person listed
  • Report suspicious visitors - If something seems off, contact your supervisor
  • Keep records accurate - Photos and check-in times are legal records
  • Protect privacy - Don't share visitor info or photos unnecessarily

Next Steps​