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Resident QR Code Entry 🔒

Your personal QR code is a quick way to enter the community when you don't have a guest visit created. Use it for yourself, family members, or as a backup entry method.

What is a Resident QR Code?​

Your resident QR code is a unique, permanent code assigned to your account. It identifies you specifically and allows quick check-in at the gate without creating a guest visit.

Benefits:

  • ✅ Always available (doesn't expire)
  • ✅ Skip the visit creation process
  • ✅ Quick entry - Security scans and checks you in
  • ✅ Great for frequent daily entries
  • ✅ Can use for family members at your home

How to Find Your Resident QR Code​

Method 1: From Settings (Easiest)​

  1. Tap the Settings tab (bottom navigation)
  2. Tap your name at the top or look for the QR icon
  3. Your personal QR code is displayed
  4. It shows your name and resident status

Method 2: From Profile​

  1. Go to Settings tab
  2. Tap "Personal Info" or "Home Info"
  3. Look for the QR code section
  4. Your resident QR code is displayed

How to Use Your Resident QR​

Arriving at the Gate​

  1. Open Luqa (or have it ready)
  2. Go to Settings and tap your name to show your QR code
  3. Show it to security at the gate
  4. Security scans your code
  5. Security completes the 3-step verification:
    • Take a photo of your ID (if required)
    • Take a photo of your vehicle plate (if applicable)
    • Confirm and check you in
  6. You're checked in! Status shows you're home

With Family or Guests​

  • Let family members see your QR code
  • They can show it to security along with their ID
  • Security checks them in under your resident code
  • Useful for: Spouses, children, elderly relatives, live-in guests

Sharing Your Resident QR Code​

Safe Ways to Share​

✅ Do:

  • Show it in person at the gate
  • Share with family members who live with you
  • Share with overnight guests or household members
  • Print it and post at home (for family members)
  • Screenshot it for family members' phones

❌ Don't:

  • Share with unknown people
  • Post it publicly on social media
  • Give it to non-residents
  • Allow access to people not approved by you
  • Share with temporary visitors (create a guest visit instead)

When to Use Resident QR vs. Guest Visit​

SituationUse Resident QRCreate Guest Visit
You entering✅ Yes❌ No
Family member entering✅ Yes❌ No
Live-in partner✅ Yes❌ No
Guest visiting for a few hours❌ No✅ Yes
Delivery service arriving❌ No✅ Yes
Regular nanny/cleaner❌ No✅ Yes (Frequent)
Overnight guest✅ Yes❌ No (unless first-time)

Step-by-Step Entry Flow​

Full Flow (First Time or Security Requirement)​

  1. At the gate: Show security your QR code
  2. Security scans your code
  3. System confirms it's your resident code
  4. Security takes ID photo (passport or ID card)
  5. Security takes vehicle license plate photo (if applicable)
  6. Security reviews and confirms
  7. Status changes to "In" in the system
  8. You're allowed to enter

Quick Entry (Routine)​

After first check-in, subsequent entries may be faster:

  1. Show resident QR code
  2. Security scans
  3. Quick visual confirmation
  4. Check-in recorded
note

The first time you use your resident code, security may request photos. After that, it may be faster.

Checking Out​

When you leave the community:

  1. Inform security that you're leaving
  2. They'll check you out from the app
  3. Exit time is recorded
  4. Your status changes to "Out / Completed"

Remote Check-Out​

  • If you left without checking out, security can mark you as out later
  • Check your visit history to confirm accurate times

Printing Your QR Code​

If you want a printed copy at home:

  1. Go to Settings → Your name
  2. Display your QR code
  3. Take a screenshot
  4. Print from your phone or computer
  5. Tape it by your front door or gate entry (optional)
  6. Family members can show the printed code to security
info

Privacy tip: Print and keep it at home only. Don't carry a printed copy around town.

Troubleshooting​

"My QR code won't scan"​

  • Make sure the code is fully visible on your screen
  • Increase screen brightness
  • Make sure the code is not rotated
  • Try a fresh screenshot and reopen Luqa

"Security says I'm already checked in"​

  • You might have been checked in earlier and not checked out
  • Ask security to check you out from the previous entry
  • Then request a new check-in

"I can't find my QR code"​

  1. Go to Settings
  2. Look at the top for your name and profile picture
  3. Tap on it
  4. Your resident QR code should appear
  5. If not visible, refresh the app or log out and back in

"I need to reset my QR code"​

  • Your QR code is permanent and cannot be reset
  • It's tied to your account
  • If you think it's compromised, contact community admin

Important Reminders​

⚠️ Security Awareness:

  • Your QR code is personal to you - don't give it to strangers
  • Community security uses it to verify your identity
  • Misuse can result in warnings or restrictions
  • Always use accurate entry times

📱 Best Practice:

  • Keep Luqa updated so your QR code displays correctly
  • Screenshot it as backup if you lose internet
  • Show the original QR code in the app when possible
  • Be polite and patient with security during check-in

Next Steps​