Your Role in Luqa
Luqa has two distinct user roles, each with different capabilities. Your role determines what features and actions are available to you in the app.
🔒 Resident Role
You are a Resident if you live in the community as a homeowner or tenant.
What You Can Do:
| Feature | Description |
|---|---|
| Create Visits | Invite guests (one-time, delivery, or recurring) to your home |
| Share QR Codes | Generate QR codes for guests to show security at the gate |
| Resident Entry | Use your personal QR code to quickly enter the community |
| View Visit History | See all visits with check-in/out timestamps |
| Create Alerts | Report emergencies or suspicious activity to security |
| Track Alerts | Monitor the incident and security's response timeline |
| Verify Reports | Review and confirm the security incident report |
| Pay Billings | Submit proof of payment for utilities or community fees |
| Read Announcements | Stay updated on community news and events |
| Reserve Areas | Book common areas (pool, garden, etc.) for events |
| Manage Profile | Update your personal info and home details |
| Notifications | Customize what notifications you receive |
Primary Navigation (Bottom Tabs):
- Home - Access all app features via the Explore menu
- Visits - View and manage your guest visits
- Settings - Profile, notifications, support, sign out
🛡️ Security Guard Role
You are a Security Guard if you work at the community entrance or patrol the property.
What You Can Do:
| Feature | Description |
|---|---|
| Scan QR Codes | Use your camera to scan guest and resident QR codes |
| Check-In Visitors | Complete a 3-step wizard (ID photo, plate, review) |
| Manage Visits | Track visitor entry and exit status |
| View Alerts | See all active security alerts in the community |
| Acknowledge Alerts | Confirm receipt of an emergency alert |
| Log Incident Events | Record what happened (arrived at unit, contacted police, etc.) |
| Submit Reports | File a post-incident report with resolution status |
| Call Residents | Reach residents directly from the app (phone number visible) |
| Manage Profile | Update your personal info |
Primary Navigation (Bottom Tabs):
- Home - View checked-in visits and search by name
- Explore - Scan QR codes or view security alerts
- Settings - Profile, notifications, support, sign out
How Do I Know My Role?
Your role is assigned by your community administrator when your account is created. If you think your role is incorrect, contact your community administration office.
Feature Availability Icons
Throughout this help center, you'll see icons indicating which role can access each feature:
- 🔒 = Resident only
- 🛡️ = Security Guard only
- 👥 = Both roles
Still Have Questions?
- As a Resident: Start with Visits or Getting Started
- As Security: See Check-In Process
- For Support: Visit Settings → Support or contact your community administrator