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Verify Security Reports 🔒

Guide for residents on reviewing and confirming the security team's response to your alert.

You've Received a Report​

Push Notification​

When security submits their incident report, you'll receive a push notification:

"Security Report Submitted - Alert in [Your Unit]"
"Tap to review the security team's report"

Tap the notification to open the alert detail screen.

Open the Alert​

Alert Status: Report Submitted​

When you open the alert, you'll see:

  • Yellow header with "Report Submitted" status
  • "Verify Report" button (large, highlighted)
  • All original information: motives, description, unit
  • New section: Security's report summary

Step 1: Review the Complete Report​

What You'll See in the Review Screen​

The VerifyReportModal shows everything security did:

Resolution Status​

  • Resolved (green card) — Incident was real and handled
  • False Alarm (orange card) — Alert was a false alarm
  • Resolved: Security found the suspicious person and they've left
  • False Alarm: It was a maintenance worker, not an intruder

Alert Summary​

Shows your original alert details:

  • Date and time alert was created
  • Your unit number and name
  • Motives you selected: Robbery, Suspicious Person, etc.
  • Description you provided: Your notes about the incident

Complete Event Timeline​

Chronological record of all security actions:

  • When they acknowledged the alert
  • When they contacted you
  • When they arrived at your unit
  • If they called police
  • When they stabilized the situation
  • Each event is timestamped

Step 2: Review the Events Timeline​

Understanding the Timeline​

Each event shows:

  • Icon — Visual indicator of event type
  • Time — Exact timestamp when it occurred
  • Action — What security did
  • Description (if provided) — Additional details

Example Timeline​

14:30 — Alert Created
        "Suspicious person at my door"

14:31 — Security Acknowledged Alert
        Alert received by security team

14:32 — Resident Contacted
        Security called you on phone

14:35 — Security Arrived at Unit
        Guard arrived at your location

14:38 — Situation Under Control
        Incident stabilized

15:00 — Security Report Submitted
        Final report submitted for your review

What to Check​

✅ Verify:

  • Did events actually happen as described?
  • Are the times reasonable?
  • Did security respond appropriately?
  • Is anything missing?
info

If something looks wrong, you can still choose not to verify and contact your administrator.

Step 3: Make Your Decision​

Two Options​

Option 1: Verify the Report​

If the report is accurate and security responded appropriately:

  1. Tap "Verify Report" (green button)
  2. Confirmation dialog appears: 
    Verify this security report?
    You are confirming that security handled this
    alert appropriately.

    [Cancel]  [Confirm]
  3. Tap Confirm
  4. Status changes to "Resolved" (green header)
  5. Alert is now fully closed and documented

Option 2: Don't Verify Yet​

If something doesn't look right:

  1. Tap "Back" or close the modal
  2. Contact your building administrator or security supervisor
  3. Discuss the report with them
  4. Decide together if it should be verified or escalated
warning

Important: Once you verify, the incident is considered resolved. Don't verify if you have serious concerns about how security responded.

After Verification​

Alert Status: Resolved​

Once you verify:

  • Status changes to "Resolved" (green header)
  • ✅ "View Report" button appears (available to any user)
  • Complete incident record is saved
  • Timeline is locked (no more changes)
  • Your verification timestamp is recorded

Viewing the Resolved Report​

At any time after resolution, you (or anyone viewing the alert) can:

  1. Tap "View Report"
  2. See the same review screen in view-only mode
  3. Both submission and verification timestamps are displayed:
    • Submitted at: [date/time]
    • Verified at: [date/time]

What Not to Verify​

❌ Do NOT verify if:

  • Security never actually responded
  • The timeline seems completely inaccurate
  • No one actually came to your unit
  • Police were supposed to be called but weren't
  • You feel unsafe or the situation is still ongoing
  • Something else seems wrong or suspicious

In these cases:

  1. Tap Back without verifying
  2. Contact your building manager or security supervisor
  3. Explain your concerns
  4. Don't verify until issues are resolved

After Alert is Resolved​

Complete Record is Saved​

Your resolved alert contains:

  • Your original alert (date, motives, description)
  • All security responses and events (timestamped)
  • Security's resolution status (Resolved or False Alarm)
  • Your verification timestamp
  • Permanent documentation of the incident

Access Anytime​

  1. Go to Alerts → All Alerts or Resolved Alerts
  2. Find the alert by date, unit, or motive
  3. Tap to view the complete history
  4. Tap "View Report" to see the security summary

Understanding Resolution Statuses​

Resolved (Green)​

Security determined the incident was real and handled appropriately:

  • The threat has been addressed
  • The situation is stabilized
  • No further action is needed from you

Example: Security found the suspicious person, confirmed they didn't belong, and asked them to leave.

False Alarm (Orange)​

Security determined the alert was a misunderstanding or false alarm:

  • It wasn't actually an emergency
  • Often a reasonable mistake (maintenance worker looked suspicious, noise was from another unit)
  • No threat was present
  • Still helpful — you reported it responsibly

Example: You thought someone was breaking in, but it was the maintenance team entering with a key.

What to Do If Disagreed​

If you disagree with the resolution status:

  1. Tap Back without verifying
  2. Contact your building administrator
  3. Explain why you think the status is wrong
  4. Don't verify until resolved with management

Safety Reminders​

✅ Remember:

  • Alerts are for emergencies and serious safety concerns
  • Security's job is to respond and document
  • Your verification confirms the process was completed appropriately
  • You have the final say — don't verify unless you agree

❌ If unsafe:

  • If you are currently in danger, call 911 immediately
  • Don't wait for security to acknowledge your alert
  • Life safety always comes first

Tips for Residents​

  • Read the timeline carefully — understand what security did
  • Check timestamps — do they make sense?
  • Ask questions if anything is unclear (contact your supervisor)
  • Only verify if satisfied — you have that power
  • Keep records — you can view resolved alerts anytime

Next Steps​